Privacy Policy
Effective Date: 01-10-2024
Introduction:
At Heloch, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.heloch.com and make purchases.
Information we collect:
- Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, phone number, billing address, and shipping address.
- Payment Information: We collect payment information necessary to process transactions, such as credit card details, but we do not store your payment information directly. Payment processing is handled by secure third-party services.
- Order Information: Details about your orders, including products purchased, transaction amounts, and order history.
- Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
How we use your information:
- Order Processing: To fulfill your orders, process payments, and provide customer support.
- Account Management: To manage your account, including order history and preferences.
- Marketing and Promotions: With your consent, we may send you promotional materials, newsletters, and updates about our products and services. You can opt-out of marketing communications at any time.
- Improvement: To analyze and improve our website, products, and services based on your interactions and feedback.
How we share your information:
- Service Providers: We may share your information with third-party service providers who assist in order processing, payment handling, shipping, and marketing. These providers are obligated to protect your information and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law or to protect our legal rights and interests.
Cookies and tracking technologies:
We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and tailor content and advertisements. You can control cookie settings through your browser.
Data security:
We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
Your rights:
- Access and Correction: You have the right to access and update your personal information. Contact us at [customer service email] to request access or corrections.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations
Changes to this policy:
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically.
Contact us:
For any questions or concerns regarding this Privacy Policy, please contact us at info@heloch.com or 01674979272.